Reference

Open ligawon with clear Legal terms

ligawon sets out its Legal position before you open an account, including access conditions, privacy choices and the handling of payment records.

Account conditionsPrivacy choicesLocal-law accessContact route
ligawon Open ligawon with clear Legal terms
LEGAL CONTACT PATHS

Contact us about Legal questions

A clear contact path helps you resolve a Legal concern without guessing which team to reach. Start from your signed-in account area and include the registered phone number, the subject of your request and any relevant payment reference. We can then direct access, privacy and account-record questions to the right handling route.

Team online

Account access

Use the account help route when phone verification, identity details or a Legal access condition prevents you from entering. Include the exact message shown on your device so we can connect your request with the correct account record.

Privacy request

For a request about personal data, cookies or a correction, state what you want changed and use the contact path shown in your account area. We may ask for account details to confirm that the request belongs to you.

Payment record

If a DANA, QRIS, OVO or GoPay record needs checking, send the payment reference and approximate time through account help. Bank transfer and virtual account questions follow the same matching process before any account record is changed.

DATA HANDLING DETAILS

Check how ligawon handles Legal data

Our Legal process is designed around traceable account actions rather than vague promises. We separate access checks, payment matching and privacy requests, while keeping security controls around the registered account.

Account data

We use the details attached to your account, including your registered phone number, to complete access checks and connect requests with the correct record. Keeping those details accurate helps us handle Legal questions without mixing accounts.

Cookies

Cookies may support sign-in continuity, security checks and page preferences on your device. You can ask us about cookie use through the account contact path, and your browser settings may also provide controls for stored cookies.

Account security

Phone verification is part of the account access path. Do not share verification details with another person. If you notice an unfamiliar access event or a change you did not request, contact account help with the affected detail.

Payment records

We retain payment references needed to match DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity with your account. This helps us investigate a status mismatch while keeping the request tied to a specific transaction.

Retention

Account and payment records may remain available for the period needed for security, account administration and Legal handling. If you ask about a particular record, identify its date or reference so we can explain the applicable retention position.

Change requests

You can ask us to correct account details, clarify a policy point or explain data handling through the contact route in your account area. We may verify your registered phone number before applying a change or sharing account-specific details.

Find Legal answers before you open

These Legal questions address the points Indonesian customers commonly check before creating an account. Read the answer that matches your concern, then use the account contact path if you need a decision tied to your own details or payment record.

The ligawon Legal page covers account access, phone verification, privacy choices, cookies, payment records, security and contact requests. It also explains that access depends on local law, so you should check whether use is permitted where you are located before opening an account.

Access is where local law permits and may depend on your location and account circumstances. We do not treat a successful page load as permission to use the service. Check the applicable rules for your area, then complete phone verification only if you are eligible.

You need to provide accurate account details and complete phone verification before account access is confirmed. If the registered phone number changes or a verification message does not match your details, use account help rather than creating duplicate records.

We may retain the reference, time and account connection for DANA and QRIS activity so a payment status can be checked. If something is incorrect, send the receipt reference through account help. We use those details to investigate the specific record.

Yes. Send a correction request through the account contact route and identify the detail that needs changing. We may confirm your registered phone number before acting, because a Legal data change must be linked to the correct account.

Ask about cookies through the contact path shown in your account area and state whether your question concerns sign-in continuity, security checks or page preferences. Your browser may also offer controls for stored cookies, separate from our account handling.

Read the relevant Legal condition first, then contact account help with your registered phone number and the exact message or restriction shown. We can explain the account-specific path available to you, subject to local law and required security checks.